What is your cancellation policy?

Weekly Rolling Bookings

You can cancel your booking free of charge up to 72 hours prior to the beginning of your booking or your renewal week by way of written notice sent via email to partners@joindrover.com. Please note that calling our customer service number will not be accepted as proof of cancellation, only an email to partners@joindrover.com will suffice for this purpose.

If you cancel your booking within 72 hours of your start time or renewal time you will be liable for a cancellation fee equal to the full rental fee for the following week minus the insurance cost of £65.

These cancellation rules are applicable to your first week as well as any automatic renewal week.

Long-Term Fixed-Term Bookings

If you cancel a 4-12-week fixed-term booking before your scheduled drop-off date, please do so 72 hours prior to the beginning of the applicable renewal week to avoid a cancellation fee equal to the full rental fee for the following week minus the insurance cost of £65.

In addition, if you cancel a fixed-term booking before your scheduled drop-off date, you will be liable to pay a cancellation fee depending on the length of your booking.

If you book for 12 weeks and cancel within the first 4 weeks, you will be liable to pay a cancellation fee of £150. If you cancel between the first day of the 5th week (inclusive) and the final day of the 7th week (inclusive), you will be liable to pay a cancellation fee of £100. If you cancel between the first day of the 8th week (inclusive) and the penultimate day of your contract (inclusive), you will be liable to pay a cancellation fee of £50.

If you book for 8-11 weeks and cancel within the first 4 weeks, you will be liable to pay a cancellation fee of £100. If you cancel between the first day of the 5th week (inclusive) and the penultimate day of your contract (inclusive), you will be liable to pay a cancellation fee of £100.

If you book for 4-7 weeks and cancel before the end of your contract, you will be liable to pay a cancellation fee of £50.

For example, if you book a car from 1st February 1 to 29th March (8-week booking) and decide to drop off the car during  your third  week (15th February - 22nd  February), you may email us your notice of cancellation by 19th February (the date that is 72 hours (3 days) before your renewal date, 22nd February). If you miss that date and only cancel your booking between 19th February and 21st February, you will be liable for the full rental fee minus the insurance cost of £65. In addition, you would be liable to pay a further cancellation fee of £100.

 

 

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