You must immediately (within 24 hours) notify our insurance partner, Haven, of the accident, no matter how minor. They are reachable on 01732 747 100. Their lines are open 24 hours, 7 days a week. The policy is in the name of Drover and is subject to a £500 excess – if you are not at fault, this will be recovered from the insurer of the party at fault. Please note that failure to notify Haven within 24 hours will lead to an additional late fee of £500 (therefore making the total excess £1,000). Windscreen and window damage are covered, subject to a £100 excess and a payment cap of £350.
Once you have reported the accident to the insurer, please contact your pick-up contact (the owner of the vehicle) to explain the incident.