How do the 5-star ratings work?

At the end of each booking, you will be prompted to rate the driver. You may always go back and rate drivers who booked your cars in the past here. When rating a driver, please consider the following factors: your pick-up/drop-off experience with the driver (timeliness, courteousness), your experience with driver during the booking (communication) and the state of the car upon return (surface damage, cleanliness).

The driver will not see the rating you give them. We will notify you in advance if we plan to make ratings publicly visible.

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